Last updated: July 19, 2026
Refund Policy
ImpressCV is a digital subscription service for creating, tailoring, analyzing, and exporting CVs and application letters. This policy explains when paid subscription payments may be refunded and how to request help.
Try before upgrading
ImpressCV offers a free plan so you can test the core workflow before choosing a paid subscription. Please review the plan details on the pricing page before purchasing.
Refund requests
If you are not satisfied with a paid subscription, contact us within 14 days of the payment date. We review refund requests case by case and may approve a full or partial refund where the request is reasonable, the account has not been used abusively, and the request is allowed by applicable law and payment processor rules.
Subscription renewals
Paid subscriptions renew automatically unless cancelled before the next billing date. You can cancel to stop future renewals. Renewal payments are generally non-refundable after the service period has started, but we may review accidental renewal requests submitted promptly after the charge.
Technical issues
If a technical problem prevents you from accessing the paid features you purchased, please contact us so we can try to fix the issue. If we cannot resolve a material product issue, we may provide a refund or account credit where appropriate.
Non-refundable situations
Refunds may be refused where there is evidence of fraud, account abuse, excessive use followed by a refund request, violation of our Terms, or repeated refund requests. Nothing in this policy limits any mandatory consumer rights that apply in your country.
Payment processor purchases
If your purchase is processed by Dodo Payments, Dodo Payments may act as the Merchant of Record and may handle payment support, invoices, cancellations, and refunds according to its buyer terms and applicable law. You can also request help through the receipt or subscription management link sent after purchase.
How to contact us
To request a refund or billing help, email support@impresscv.com with the email address on your ImpressCV account, the payment date, and a short explanation of the issue. Approved refunds are normally returned to the original payment method, and paid access may be downgraded when a refund is issued.